Privacy Statement

Protection of personal and health information
Isabeau Van Acker attaches great importance to the protection of your personal data and processes your personal data with due care and attention to its security. Personal data is any information that allows you to be identified as an individual. Isabeau Van Acker complies with the law on the protection of personal data and your rights as a patient (including the new European regulation and the law on patients' rights). Personal and health data are processed by Isabeau Van Acker, Krommebunderstraat 11, 9032 Wondelgem, and are only processed for the purpose for which they were collected and only for as long as necessary for that purpose.
 

Purpose of processing
We process personal data for the purpose of providing good health care, both for prevention and for diagnosis and treatment (AVG Article 9.1.f). We comply with the legal obligations imposed on us as healthcare providers (AVG Article 6.1.c) and are subject to professional secrecy (or confidentiality) (AVG Article 9.3).

Some personal data may be further used for the financial processing of your consultation; no further directly identifiable data will be used for accounting purposes. 
Certain data are also requested for scientific research. Some of these collaborations for scientific research are carried out under legal obligations and fall within the scope of public health.

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In certain cases, employees may also have (limited) access to certain personal data, for example when making appointments. The purpose of this processing is to facilitate the smooth running of the practice and to enable the psychologist to devote sufficient time to patients (AVG, article 6.1.f). These employees are also bound by confidentiality and have no more access to your data than is strictly necessary for the performance of their duties. 

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Other healthcare providers at Isabeau Van Acker's practice are also bound by professional confidentiality and only have access to the information they need to carry out their part of the care.

Your file must be saved for 30 years in accordance with the law. Other information that does not form part of your file will be kept for the statutory periods or for no longer than is necessary to fulfil the purpose of the processing.​

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Sharing of data
The information we process about you will only be shared with other healthcare providers with whom you have a treatment relationship as part of your healthcare, or otherwise shared anonymously. Only the information necessary for your treatment by another healthcare provider will be disclosed.

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If you have given your informed consent, this information will be made digitally available to other healthcare providers in a secure manner. Only if you establish a treatment relationship with these providers will they have effective access to your information.

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In the context of legal obligations, such as the reimbursement of care provided by insurance companies, certain data will also be shared with your own health insurance company or, in the case of uninsured patients, with your own OCMW at the expense of the OCMW.

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Data may also be processed for the purposes of scientific research. All processing is carried out by bodies that have been granted the correct authorisations and permissions to process these data. The data are aggregated and all measures are taken to ensure that they cannot be traced back to individuals.

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Your rights as a patient
You have the right to access your personal information. You can request, inspect, correct and, if necessary, modify it. In certain cases, you can also ask for a temporary restriction on the processing of your data. These requests can only be refused if they pose a serious threat to your health. A request to delete or restrict the processing of personal data can only be made if there is no legal obligation to process and store the data. Requests to inspect your record can be made to your healthcare provider. If you have any questions or complaints, you can also contact your healthcare provider.

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If you suspect a breach in the processing of your personal data and your healthcare provider is unable to give you a definitive answer, you may lodge a complaint with the Data Protection Authority.

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